Generally, we will process your order within 24 hours, please check your phone/email so that we can contact you in case of any issues and with shipping updates. After delivery, we will update the tracking number on the order details and E-mail notification.

Shipping time is depended on different countries and takes about 2-8 business days. For details, please check Shipping Policy.

We gladly accept returns/exchanges for items in unused brand-new condition, within the first 15 days after receipt of your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. For complete Returns & Exchanges information, click here>>

At Solong, we understand the importance of secure and reliable payment processing, especially for our cross-border customers. That’s why we’ve implemented robust payment protection measures to give you peace of mind when completing your transactions with us.

When you make a purchase on our website, your payment information is encrypted using the latest industry-standard security protocols. This ensures that your sensitive data, such as credit/debit card numbers and bank account details, are safe from unauthorized access or misuse.

Additionally, we have partnered with reputable and trusted payment gateways to handle all financial transactions. These payment providers adhere to the strictest security standards and are regularly audited to maintain compliance with regulatory requirements.

In the unlikely event that unauthorized activity is detected on your payment account due to a breach on our end, we will promptly investigate the issue and work closely with the payment provider to initiate a full refund for the affected transaction(s). Your financial well-being is of the utmost importance to us, and we are committed to ensuring a safe and worry-free shopping experience.

If you have any further questions or concerns regarding our payment protection guarantees, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure your transactions are secure and hassle-free.